We want you to love every swap you make. If something is not right, here is exactly how we put it right.
Return window
You may return most unused, unopened items in their original packaging within 7 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original box with all tags attached.
Items we cannot take back
For hygiene and safety reasons we cannot accept returns of opened personal-care items (toothbrushes, combs, razors), used kitchen or food-contact items, or anything that has been used, washed or altered. Sale and clearance items marked "final sale" are also excluded. None of this affects your rights if an item arrives faulty or damaged.
Damaged or incorrect items
If your parcel arrives damaged, leaking or simply not what you ordered, photograph it before opening further and contact us within 48 hours. We will arrange a free reverse pickup and send a replacement or issue a full refund including original shipping — your choice.
How to start a return
Use our contact form or email us with your order number and a short description. Our team will confirm within 2 working days and arrange a free reverse pickup where pincode service allows. If pickup is unavailable we will guide you through sending it back, and we reimburse reasonable return shipping for our errors.
Refunds
Once your return reaches us and passes a quick quality check, we initiate your refund. Refunds are made to the original payment method and typically appear within 5–7 working days, depending on your bank. If you paid by COD, we will ask for your bank details to process a NEFT transfer.
Order cancellation
You can cancel an order free of charge any time before it is dispatched — just contact us with your order number. Once dispatched, treat it as a return. If we cancel an order (for example because an item went out of stock), any payment is refunded in full within 3 working days.
Exchanges
We are happy to exchange an eligible item for a different size, colour or product. If the new item costs more you pay only the difference; if less, we refund the difference.
Need help?
Our support team answers Monday to Saturday, 10am–6pm IST. Reach us through the Contact page — real humans read every message.