Effective Date: 15-May-2024
At eStorePoint.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please review the details below.
1. Eligibility for Returns & Exchanges
You may return or exchange an item if:
✅ The item is in its original condition, unworn, and with all tags and packaging intact.
✅ The return request is made within 7 days of receiving the item.
✅ The item is not a final sale, personalized, or custom-made product.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Items purchased on final sale or clearance
❌ Earrings (for hygiene reasons)
❌ Gift cards
3. How to Initiate a Return
1️⃣ Contact Us – Email us at support@estorepoint.com or call +91 9599447877 with your order details.
2️⃣ Approval – Once approved, we will provide you with a return shipping address.
3️⃣ Ship the Item – Securely pack and send the item to the provided address. The return shipping cost is born by customer.
4️⃣ Inspection & Refund – After receiving and inspecting the item, we will process your refund/exchange within 3 business days.
4. Refund Process
- Refunds will be issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
- If a return is not approved due to damage or signs of wear, the item will be sent back to you.
5. Exchange Policy
- If you wish to exchange an item, please mention the replacement product in your return request.
- Exchanges are subject to product availability.
- If the new item costs more, you will be required to pay the difference.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Report it within 1 days of receiving the package.
- Provide clear photos of the item and packaging for verification.
- We will either offer a replacement or full refund, depending on availability.
7. Cancellations
- Orders can be canceled within 4 hours of placement for a full refund.
- After this window, the order may already be in processing or shipped, making it ineligible for cancellation.
8. Contact Us
For any questions or return requests, feel free to reach out:
📧 Email: support@estorepoint.com
📞 Phone: +91 9599447877
📍 Address: 1st Floor, KH No. 34/16, Gali No. 11, Ranaji Enclave, Golden Encalve, Najafgarh, New Delhi -110043