Refund and Returns Policy

At eStorePoint.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a comprehensive refund and returns policy to ensure a hassle-free shopping experience. Please read below our refund and returns policy.

1. Refund Policy:

1.1 Eligibility:

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unused, and in the same packaging as received.
• The return request must be initiated within 7 days from the date of delivery.
• Proof of purchase, such as a receipt or order confirmation, is required.

1.2 Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 working days.
• If your refund is rejected, we will provide a reason for the rejection and return the item to you.

1.3 Shipping Costs:

Shipping costs associated with returning the item are non-refundable. You will be responsible for paying for your own shipping costs for returning the item. If you receive a refund, the cost of return shipping will be deducted from your refund.

1.4 Non-Refundable Items:

Certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Personalized or customized items
• Perishable goods
• Intimate or sanitary products

2. Returns Policy:

2.1 Initiating a Return:

To initiate a return, please contact our customer service team at support@estorepoint.com with your order details and reason for the return. Our team will provide you with instructions on how to proceed with the return.

2.2 Return Shipping:

Depending on your location, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. We cannot guarantee that we will receive your returned item, and we are not liable for any damage or loss during transit.

2.3 Return Condition:

The item must be returned in its original condition, unused, and in the same packaging as received. Any item not in its original condition or damaged due to misuse or missing parts for reasons not due to our error may not be eligible for return.

2.4 Processing Time:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If your return is approved, the refund process will be initiated as per this Refund and returns Policy.

3. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at support@estorepoint.com.

We are here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping at eStorePoint.com.