Refund and Return

At eStorePoint.com, we want every eco-friendly purchase to bring you joy.
If you are not entirely satisfied with your order, we’re here to help. This Refund & Return Policy outlines your rights and the process for returning or exchanging products purchased from eStorePoint or its partnered sellers.

1. Our Promise

We aim to ensure your satisfaction with every order.
All sellers on eStorePoint are required to follow our eco-conscious quality standards — ensuring that products are authentic, sustainable, and responsibly packed.

However, if something doesn’t meet your expectations, you can request a return or replacement within the applicable time frame.

2. Return Eligibility

You can initiate a return if:

You received a damaged or defective product.
You received the wrong item.
The product has expired or is not as described.

To qualify, the item must be:

In its original condition and unused.
In the original packaging with all tags, labels, and accessories intact.
Returned within 7 days of delivery (unless stated otherwise on the product page).

3. Non-Returnable Items

Due to hygiene, safety, and environmental regulations, some products cannot be returned:

Personal care, beauty, and hygiene items.
Perishable goods (food, groceries, organic consumables).
Custom-made or personalized products.
Digital or downloadable content.

Please check the product details page for specific return eligibility before placing your order.

4. Exchange Policy

If your return request qualifies, you can choose to:

Receive a replacement, or
Get a refund to your original payment method.

Exchanges are processed within 7–10 business days after the returned item reaches the seller.

5. Refund Timelines

Once your return is approved:

Prepaid Orders: Refund will be credited to your source payment method within 5–7 business days.
Cash on Delivery Orders: Refunds are issued via bank transfer or eStorePoint wallet credit (as per your preference).

You’ll receive an email or SMS notification once your refund is processed.

6. How to Initiate a Return

Log in to your eStorePoint account.
Go to My Orders → Select the product → Click Request Return.
Choose a reason and upload supporting photos (if applicable).
Our team or the seller will review and arrange pickup (if eligible).

If pickup is not available in your location, you may be asked to self-ship the product to the provided address.

7. Environment-Friendly Returns

To minimize environmental impact:

We encourage exchange over return whenever possible.
Returned items in usable condition are recycled or repurposed through verified partners.
Packaging materials are biodegradable or reusable in our logistics chain.

Your cooperation helps us keep our ecosystem green.

8. Seller Responsibility

Each seller on eStorePoint.com is responsible for ensuring:

Accurate product descriptions.
Proper packaging and dispatch.
Prompt resolution of return or refund claims.

eStorePoint facilitates this process to maintain fairness between customers and sellers.

9. Need Help?

We’re here to assist you at every step.
For support or queries regarding returns and refunds, contact:

📧 support@estorepoint.com
🌐 www.eStorePoint.com
📍 ESTOREPINT ENTERPRISE, 1St Floor, KH No. 34/16, Gali No. 11, Ranaji Enclave, Golden Encalve, Najafgarh, New Delhi -110043

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